👀⚠️ SHOP POLICIES ⚠️👀
👀👉🏽 Because each product we create is custom made, we do not accept returns or exchanges.
👀👉🏽 Shipping addresses cannot be changed after the order has been placed.
👀👉🏽 If there is an issue with your order, we must be notified within 48 hours of delivery. When filing a claim with UPS, USPS, or ParcelGuard, you must also keep all packaging materials and the damaged goods exactly as they were received. Carriers often require photographs for claims processing. Do not dispose of any shipment materials or goods until the claim is complete.
👀👉🏽 We do not reimburse for orders that are lost, stolen, or mis-delivered during transit. All shipments are insured up to $100 by the carrier. Claims must be filed directly with the shipper noted in your Item Shipped email (UPS, USPS, or ParcelGuard).
👀👉🏽 For Orders Over $100: Additional coverage is provided through ParcelGuard.
- ParcelGuard Shipping Terms & Conditions: https://www.parcelguard.com/terms/
- File a Claim with ParcelGuard: https://app.shipsurance.com/extclaims/?cid=parcelguard
👀👉🏽 If you are having trouble filing your claim with any of the carriers or ParcelGuard, please feel free to contact us and we’ll do what we can to help.
👀👉🏽 If your item was damaged in transit, please send us photos of the packaging (inside and outside) along with the damaged item, and we will replace it with the exact same item once the claim requirements are met.
👉🏽👀 PLEASE NOTE: If there is no gift message included in your order, a greeting card will NOT be included in your gift box.
👀👉🏽 We do not give refunds or discounts for damaged items.
👀👉🏽 NIMAGiftsCo works with many vendors who offer phenomenal products. The products you receive may vary slightly from what appears in the photos (colors, brands, etc.), but we always provide premium, high-quality items to ensure customer satisfaction.
👀👉🏽 By placing your order, you acknowledge that you have read and agree to our policies.
