Refund policy
Return & Refund Policy
All Sales Are Final
Every NIMA Gifts box is made to order and personalized just for you, so we cannot accept returns or exchanges. This applies to every item in the box, whether or not that item is personalized.
If something isn't right with your order, please contact us. We want every gift to arrive the way you pictured it.
Damaged Items
If your order arrives damaged, we will replace it. To start a replacement:
- Contact us within 48 hours of delivery at info@nimagifts.com with your order number.
- Include 7 photos: 2 of the outside of the shipping box, 2 of the inside of the shipping box, and 3 of the damaged product from different angles.
- Please keep all packaging until your claim is complete.
Once these requirements are met, we will make and send a replacement. Damaged items are replaced; we do not offer refunds or discounts for damage.
Wrong Item Received
If you received the wrong item, contact us within 48 hours of delivery with your order number and a photo, and we will make it right.
Lost Packages
Every order is insured for its full value through ParcelGuard. Please see our Shipping Policy for how lost and misdelivered packages are handled.
By placing your order, you agree to our shop policies