Shipping policy

Shipping Policy

Every NIMA Gifts box is made to order in our studio in Suwanee, Georgia, and ships fully assembled and ready to give.

Production Time

  • Pre-designed orders of up to four boxes: 5–7 business days
  • Pre-designed orders of five or more boxes: 7–10 business days
  • Fully custom orders: 10 days to two weeks, sometimes longer depending on how quickly design details are approved

Production time is the time we need to make your order before it ships. It does not include time in transit.

How We Ship

  • Orders ship by UPS Ground. Orders going to a PO box ship by USPS.
  • Typical UPS Ground transit times from Georgia: about 2 days to the East Coast, 3–4 days to the middle of the country and 5–7 days to the West Coast.
  • You'll receive a tracking number by email when your order ships.
  • Delivery dates are estimates set by the carrier. We are responsible for shipping your order on time; once it is with the carrier, transit times are in their hands.

Shipping Costs

Shipping is included in the price of our Christmas gift boxes and add-ons. For other items, UPS Ground shipping is calculated at checkout based on your address.

Where We Ship

We ship within the United States only.

One Order, One Address

Each order ships to one address. To send gifts to several people, please place a separate order for each address so every package has its own tracking number.

Changing Your Shipping Address

  • You may correct your shipping address within 2 hours of placing your order.
  • The new address must be in the same shipping zone as the original (for example, an order going to Georgia cannot be changed to California), because shipping rates differ by destination.
  • Once your package is with the carrier, we cannot change or redirect it. Please double-check the address before you order.

Shipping Insurance

Every order is insured for the full amount you paid (gift, shipping and taxes) through ParcelGuard.

Lost, Misdelivered or Missing Packages

  • Tracking shows delivered but you can't find it: please check with your household, neighbors and building mailroom first. Once tracking confirms delivery to the correct address, the order is considered received, and packages taken after delivery are not covered.
  • Delivered to the wrong address: the tracking details will show where the package was left. If it went to a real address, please retrieve it from there.
  • Lost in transit: if the carrier confirms your package was lost, contact us and we will file a ParcelGuard claim for you. The claim requires the carrier's final determination, so it can take some time. Once the claim is approved, we will make and send a replacement.

Damaged in Shipping

Please see our Return & Refund Policy for how to report damage. Damage must be reported within 48 hours of delivery.

Questions? Email us at info@nimagifts.com.